Enhancing the CureMD User Experience with Email Authentication

Introduction

In our unwavering commitment to elevating your user experience, CureMD is excited to announce an update designed with your productivity and seamless collaboration in mind. We recognize the integral role communication plays in your daily operations, and that's precisely why we're introducing an email integration feature.

This enhancement is strategically chosen to empower you with streamlined communication and timely updates, fostering a more interconnected and efficient workflow. By embracing this update, you are not just enhancing your user experience; you're adopting a tool crafted to make your work more intuitive, informed, and ultimately, more rewarding. This blog will delve into the intricacies of this integration, exploring the myriad of ways it benefits you, bridging communication gaps, and facilitating a closer collaboration with CureMD. We believe this step forward is a catalyst for positive change in your experience with our software, enhancing our ability to communicate with you effectively and ensuring a more seamless connection between our platform and your needs.

Why is CureMD implementing this email integration feature, and what benefits can users expect from it?

At CureMD, we believe in constantly improving your experience. By integrating email addresses into our software, users can expect a more seamless and efficient interaction. This enhancement ensures that you're informed about the latest developments, enhancements, and important notifications tailored to your role. Providing a more personalized and enriched CureMD experience for you.

How do I update my contact information with CureMD?

Updating your contact details is quick and easy! Simply log in to your CureMD account, follow the on-screen prompts to update your email address, cell phone number, and designated role, then confirm and save your changes. The workflow is as follows:

1. Upon logging in to the CureMD application, users will see the ‘Update your Profile & Contact Method’ screen.

2. Input your role, email, cell number, and preferred method of contact.

3. Click ‘Continue’.

4. Verification codes will be sent to your email address and cell number.

5. Your preferred method of contact will be verified upon inputting the 6-digit code.

6. The similar workflow can be followed for verifying your cell number.

FAQs.

1. Why is it important to share this message with others in my organization?

We believe in the power of teamwork. Sharing this message with your colleagues ensures a coordinated effort, helping us serve your organization better and maximizing the benefits of the updates for everyone.

2. How can I get assistance if I have questions or need help during the update process?

If you have any questions or need assistance updating your contact information, our dedicated customer service team is here to help. Don't hesitate to reach out to them for prompt support and guidance.

3. What enhancements can I anticipate with the upcoming CureMD updates?

We're thrilled about the upcoming updates, as they are designed to elevate your CureMD experience. By staying connected, you'll receive timely updates on various aspects, including:

• Product Updates: Be the first to know about the latest enhancements and improvements to our products.
• Improved Communication: Experience more seamless and effective communication channels within the CureMD platform.
• Timely Reminders and Notifications: Stay on top of your tasks and important information with timely reminders and notifications.
• Release Notes: Gain insights into the specifics of each update through detailed release notes, ensuring transparency and understanding.
• New Feature Announcements: Discover exciting new features that will be introduced to further enhance your user experience.

4. How exactly will the process of collecting and authenticating email addresses work within the CureMD software?

The process is designed to be straightforward. When logging in, the system will prompt you to input your email address. Initially, there will be an option to bypass this step, but it will become mandatory for all logins after a specified date. This ensures a secure and streamlined experience, prioritizing the integrity of your account.

Closing

Your active participation in providing and authenticating email addresses is crucial, reinforcing the integrity of your account and empowering users to play a direct role in safeguarding their information. As we move forward, your engagement in the update process remains integral to the evolution of your CureMD experience. We appreciate your commitment to embracing innovation and optimizing workflow through our email integration feature. Together, we bridge communication gaps, anticipating a future marked by enhanced collaboration and shared success. Thank you for being a crucial part of the ongoing growth and improvement within the CureMD community.

Change Healthcare Outage starting Feb 21^st, 2024

On February 21, Change Healthcare, a subsidiary of Optum and United Healthcare, encountered a cybersecurity breach. In response to this external threat, they promptly disconnected their systems to safeguard partner and patient data. Their team, alongside third-party cybersecurity specialists, is collaborating with law enforcement to resolve the issue. As of March 21, with the transition over to Optum iEDI, 99% of claim submissions to payers have been restored, greatly reducing the volume of pending claims, with only a small number of claims from smaller payers remaining impacted. CureMD is diligently working to ensure seamless handling of Electronic Remittance Advice (ERA) during this transition. Here's a an update on our recent progress:

• Progress with UnitedHealthcare and Aetna: We've successfully secured payment information updates from UnitedHealthcare for all our clients. Efforts to obtain similar updates from Aetna through an alternative service are well underway, aiming to maintain the efficiency of your payment processing.
• Direct Processing Enhancements: We've established a direct method to quickly process UnitedHealthcare payment details, and we're extending these improvements to Aetna's payment information, expecting to complete this shortly.
• Ongoing Engagement for Comprehensive Coverage: In addition to our work with major insurance providers, we're actively engaging with other payers and intermediaries when necessary. This approach ensures that we're covering all bases to keep your payment information as current and comprehensive as possible.

How was CureMD affected? Change Healthcare's disconnection led to disruptions in electronic claim submissions, electronic remittance advice (ERAs), and real-time eligibility checks. A list of the impacted plans is available at https://cureconnect.curemd.com/impactedPayerList.html and is being updated daily. How has CureMD addressed the incident to ensure service continuity? Following the shutdown of Change Healthcare, which affected over 5100 insurance plans, CureMD swiftly initiated the transition of services to alternate partners. This proactive approach successfully rerouted transactions for 3917 plans, ensuring the seamless reprocessing of all EDI requests, including claims. Despite ongoing efforts, approximately 338 plans tied solely to Change Healthcare continue to face obstacles. Our team is diligently working with industry partners to identify electronic routing alternatives or to establish direct connections with affected payers. The challenge lies in the fact that these payers have exclusivity agreements with Change Healthcare. Will I still be paid for claims that I submitted before the incident? Yes. Change Healthcare does not handle electronic funds transfers (EFTs) directly. Thus, any claims processed successfully will be paid as usual. UnitedHealth Group has confirmed that claims submitted to UHC/Optum are also being processed and paid normally. Will I receive ERAs for those payments? Only plans exclusive to Change Healthcare are affected; during the downtime, ERAs for these plans will not be sent to CureMD. Users can manually post payment information from plan portals into CureMD to keep balances updated. When ERAs from these plans resume, they should be ‘marked as processed’ in CureMD to avoid duplicate payment posting. Can I submit claims through CureMD while the clearinghouse is down? Yes, all claims submitted through CureMD for plans exclusive to Change Healthcare are being held and queued for when the clearinghouse is functional again. Today, we pushed a change to CureMD 10G restricting the upload of additional claims for impacted payers. CureMD is actively monitoring submissions to expedite processing once services resume, with strategies in place to manage the backlog efficiently. What other options do I have to submit claims? For plans that accept paper submissions, you may produce CMS 1500 paper claims for any service date from CureMD. Additionally, many plan portals offer the option for manual claim submission. It is advisable to label these claims as 'submitted on paper' within CureMD to prevent future duplicate submissions. Paper claims, under normal circumstances, take an average of 30 days to process. Due to the current situation and the expected increase in paper submissions, we anticipate that processing times may extend beyond this average for paper claims. How can I find out more information about my claims or check eligibility? The current best approach is to utilize plan portals directly. These portals typically offer functionalities for eligibility verification, claim submission and tracking, and access to remittance details. Do you have more information about what happened, or a potential timeline for operations to return to normal? Change Healthcare's response to the cybersecurity incident has been measured, with limited specifics disclosed due to the sensitive nature of the attack. UnitedHealth Group's regulatory filings suggest a nation-state actor may be involved. The extent of data compromise remains uncertain as forensic and legal experts investigate. Efforts to restore services prioritize patient-critical systems like e-prescribing and imaging, with a commitment to addressing revenue cycle operations promptly. Our emergency support desk is available to assist you in any way possible.  We apologize for the inconvenience this outage is causing and will continue to publish daily updates to keep you informed.