COB AMOUNT IS MISSING OR INVALID

Rejection Details:

This rejection indicates that a tertiary insurance was included on the claim. Majority of the plans do not cater the COB claims or simply do not offer the claim submission to them as a tertiary plan. Such claims cannot be submitted electronically to a tertiary insurance and will need to be sent on paper.

Note: If billing to a secondary insurance, the tertiary insurance will need to be made inactive on the case before submitting claims electronically.

Resolution:

In such cases, submit the claims on paper by using the following workflow:

• Open patient’s profile from patient module
• Go to Billing > Charges and click on the Appointment Date
• Hover the mouse over to “Claim” option next to Payment
• Click on Professional
• Select the appropriate HCFA Template
• Click on Print and then print the claim and submit to insurance