Billing Provider Address1 cannot be a PO Box or Lockbox Address. 2010AA.N3*01

Rejection Details

This rejection indicates that the billing address cannot be a PO Box as it must be physical address for example “260 KNOWLES AVENUE”. Sending a PO box in the billing provider address information is against 5010 ANSI guidelines.

Resolution

The available solutions are:
1. The provider can send this information in the Pay-to address
2. The provider can contact the payer and confirm that the provider’s physical address is in their system

Kindly use the following workflow:

• Settings > Practice > Provider Groups > Billing Provider
• Select the plan and click on the group
• Correct the Billing Address and save the page