View Patient-Provided Cancellation Reasons in the 10g Scheduler

View Cancellation Reason in Scheduler Tooltip

 

View Cancellation Reason in Add Comments

View Cancellation Reason on Status Page

 

What’s New

• Patient-provided cancellation reasons from LEAP are now displayed within the 10g Scheduler.
•  Cancellation reasons are visible in the appointment hover tooltip across:
  – Daily View
  – Weekly View
  – Multiple View
  – Chain View
• The Add Comments popup now displays the patient-provided cancellation reason or the configured practice cancellation reason in a read-only field.
• Patient-entered cancellation reasons are not added to the master Cancel Reason dropdown list.
• Status page enhancements include:
  – Cancelled status tooltip displays Status, Cancel Reason, and Appointment Reason.
  – Expanded cancellation entries now display the cancellation reason before the appointment reason.
• If no cancellation reason is provided by the patient, the Status page displays Other.
• Cancellation reasons entered by practice staff on the 10g side continue to be reflected on the Status page.

How It Works 

• A patient cancels an appointment through LEAP.
• The cancellation reason entered by the patient is transferred to the 10g Scheduler.
• Hover over the cancelled appointment to view the cancellation reason within the appointment tooltip.

• Open the Add Comments popup to view the cancellation reason in the read-only Cancel Reason field.

• Navigate to the Status page to:
  • Hover over the Cancelled status badge to view the cancellation details.
  • Expand the cancellation entry to view the complete cancellation history, including the patient’s cancellation reason.

Benefits

• Gives scheduling staff immediate visibility into why patients cancelled appointments.
• Eliminates the need to search through additional screens for cancellation context.
• Improves rescheduling and patient follow-up workflows.
• Preserves the integrity of practice-configured cancellation reason lists by preventing patient-entered free text from being added to the master dropdown.
• Provides a consistent view of cancellation reasons across Scheduler, Add Comments, and Status pages.