Improved Appointment Ordering for Cancelled and No-Show Appointments

What’s New

• Cancelled and No-Show appointments are repositioned within shared time slots
• Active appointments are always displayed first
• No-Show appointments appear after active appointments
• Cancelled appointments are consistently displayed last
• Enhanced multi-level sorting logic ensures stable and predictable ordering
• Sorting now considers time, reason group, status, and tie-breakers

How It Works 

Appointment Positioning Within a Time Slot

Within the same time slot:
• Active appointments (Scheduled, Confirmed, Check-In, Check-Out, Waiting List) appear first
• No-Show appointments appear after active appointments
• Cancelled appointments are always shown last

This ensures that staff can quickly identify and act on relevant appointments.

Enhanced Appointment Sorting Logic

Appointments are displayed using the following priority order:

1. Start Time
   • Appointments are sorted by earliest time first

2. Reason Group (if applicable)
   • Appointments with the same time are grouped by Reason Group
   • System-defined priority determines the order

3. Status Priority
   • Active statuses appear first
   • Followed by No-Show
   • Followed by Cancelled

4. Forced Booking
   • Used as a tie-breaker when other attributes are identical

5. System Tie-Breaker
   • Internal identifiers ensure consistent and stable ordering

Benefits

• Improves visual clarity within the scheduler
• Helps staff quickly focus on actionable appointments
• Reduces the risk of overlooking active visits
• Provides consistent and predictable appointment ordering
• Enhances overall workflow efficiency