Patient Text Reminders for Standing Order Recurrences

What’s New

• A Standing Order Reminders setting is available under Device Integration.
• When enabled, the system sends an SMS reminder to the patient a set number of days before each scheduled standing order recurrence.
• Reminders are sent to the patient’s configured mobile number.
• Reminder timing is recalculated automatically if a recurrence is rescheduled.
• Canceled recurrences do not generate reminders.
• Reminder behavior is based only on the recurrence’s scheduled date and is not affected by automation modes (manual, auto-sign, auto-submit, fully automated).
• When the Standing Order Reminders setting is disabled, no SMS reminders are sent.

How It Works

• Go to Settings > Device Integration > Standing Order Reminders.
• Enable Standing Order Reminders to allow SMS notifications for standing order recurrences.
• For each standing order recurrence, the system calculates the reminder date based on the configured offset (number of days before the scheduled date).
• On the calculated reminder date, an SMS is sent to the patient’s mobile number on file.
• If a recurrence is rescheduled, the system recalculates the reminder timing based on the new date.
• If a recurrence is canceled or the setting is turned off, no reminders are generated for that recurrence.

Benefits

• Improves patient adherence to recurring tests and procedures by sending timely reminders.
• Reduces manual outreach efforts by automating SMS notifications for each recurrence.
• Ensures reminder timing stays accurate when recurrences are rescheduled.
• Avoids unintended messages for canceled recurrences by tying reminders strictly to active schedules.