How To Troubleshoot Scanning Issues?

1. Press Alt+X from the keyboard
2. Select “Manage add-ons” option (Make sure all CureMD Add-ons are enabled).For clearing Temporary internet files cache
3. Press Alt+X from the keyboard>
4. Select “Internet Options”
5. Click on “Settings”
6. In browser history click on “View Files”
7. Now a pop-up will appear
8. Select all the files and delete them

Temporary internet files cache is deleted to ensure that all the previously cached files that contain older information & settings are removed and a new session is cached in the directory. This will allow a user to view the latest information.

1. On the login page press the “Alt” key from the keyboard
2. Click on “Tools”
3. Pop-up Blockers (make sure it is turned off)
4. Smart Screen Filters (make sure it is turned off

1. On the login page press the “Alt” key from the keyboard
2. Click on the “Tools”
3. Make sure ActiveX Filtering is unchecked

1. Right click on internet explorer icon
2. Select the “Run as Administrator” option

1. Open Task Manager by right-clicking on the taskbar
2. Click on the Performance tab
3. Check the Uptime

1. Go to Control Panel
2. Click on Devices and Printers
3. Right-click on the Scanner
4. Select the “Scan” option
5. A scanning interface will open Click on the scan option

1. Download ” All CureMD ActiveX” file from “cloud2.curemd.com/cs”
2. Run the setup file as an administrator

1. Go to Control Panel
2. Click on Devices and Printers
3. Right-click on the Scanner
4. Select the Scanner Profile option
5. Set image type as .jpg

There are two option in the scanning interface: “Scan” & “Devices”

1. Select the “Devices” option
2. Now select the device that has “TWAIN” or “32-32” in its name.

1. Press Alt+X from the keyboard
2. Select “Internet Options”
3. Click on the “Advanced” tab
4. Click on the “Reset” option

1. Go to Control Panel
2. Select on Programs and features
3. Uninstall the respective driver
4. Unplug the scanner from the PC
5. Download Twain Drivers (you can google the device drivers and download them)
6. Run the Setup
7. Once done, plug in the scanner

1.  Go to Control Panel
2.  Click on Devices and Printers
3.  Right-click on the Scanner
4.  Select the “Scan” option
5.  A scanning interface will open Click on the scan option

There are two option in the scanning interface: “Scan” & “Devices”

1. Select the “Device” option
2. Now select the device that has “TWAIN” or “32-32” in its name.
3. Verify if ActiveX is installed and registered properly (Run IE as Administrator to ensure that they are installed properly)
4. Check if the correct Twain Drivers are installed
5. If you only see WIA device name in scanning devices, then uninstall the scanner drivers from the control panel and download twain driver again (you can google the device drivers and download them).

1. Go to Control Panel
2. Click on Devices and Printers
3. Right-click on the Scanner
4. Select the Scanner Profile option
5. Set image type as .jpg

In CureMD application

1. Document Manager> Batch Scan
2. Document Manager> Folder Scan

1. Go to Control Panel
2. Click on Devices and Printers
3. Right-click on the Scanner
4. Select the Scanner Profile option
5. Now select source as “Flatbed”

1. Download ” All CureMD ActiveX” file from cloud2.curemd.com/cs
2. Run the setup file as an administrator

In CureMD application

1. Go to User Preferences
2. Click Scan & Print option
3. Select the required option

1. Open Windows Explorer
2. In the address bar search “%temp%” and the temp folder will open