How To Troubleshoot Printing Issues?

1. For accessing add-ons
2. Press Alt+X from the keyboard
3. Select “Manage add-ons” option (Make sure all CureMD Add-ons are enabled)For clearing Temporary internet files cache
4. Press Alt+X from the keyboard
5. Select “Internet Options”
6. Click on “Settings”
7. In browser history click on “View Files”
8. Now a pop-up will appear
9. Select all the files and delete them

Temporary internet files cache is deleted to ensure that all the previously cached files that contain older information & settings are removed and a new session is cached in the directory. This will allow a user to view the latest information.

1. On the login page press the “Alt” key from the keyboard
2. Click on “Tools”
3. Pop-up Blockers (make sure it is turned off)
4. Smart Screen Filters (make sure it is turned off

1. On the login page press the “Alt” key from the keyboard
2. Click on the “Tools”
3. Make sure ActiveX Filtering is unchecked

1. Right click on internet explorer icon
2. Select the “Run as Administrator” option

1. Open Task Manager by right-clicking on the task bar
2. Click on the Performance tab
3. Check the Uptime

1. Go to Control Panel
2. Click on Devices and Printers
3. Right-click on the Printer
4. Select the “Printer Properties” option
5. Click on “Print”

1. Download ” All CureMD ActiveX” file from “cloud2.curemd.com/cs”
2. Run the setup file as an administrator

1. Press Alt+X from the keyboard
2. Select “Manage add-ons” option
3. Select “Show All Add-ons” from the drop down on the left
4. Double click on the ActiveX Controls and select the option “Allow all ActiveX on all sites”

1. Press Alt+X from the keyboard
2. Select “Internet Options”
3. Click on the “Advanced” tab
4. Click on the “Reset” option

1. Go to Control Panel
2. Select on Programs and features
3. Uninstall the respective driver
4. Re-install the drivers using a CD or download them by searching them on Google

1. Press Alt+X from the keyboard
2. Select “Manage add-ons” option
3. Select “Show All Add-ons” from the drop down on the left
4. Double click on the “Crystal Report” ActiveX Control and select the option “Allow all ActiveX on all sites”. Also make sure it’s enabled

1. Download ” All CureMD ActiveX” file from “cloud2.curemd.com/cs”
2. Run the setup file as an administrator

1. Login to CureMD application
2. Go to “Patient” module
3. Click on the “Provider Note” component
4. Open a provider note
5. Click on the “Print” icon and select “Print Options”
6. Make sure provider note option is checked otherwise it will print a blank page

1. Press Alt+X from the keyboard
2. Select “Manage add-ons” option
3. Select “Show All Add-ons” from the drop down on the left
4. Double click on the “Print Control & Set Margin” ActiveX Control and select the option “Allow all ActiveX on all sites”. Also make sure it’s enabled

1. Download ” All CureMD ActiveX” file from “cloud2.curemd.com/cs”
2. Run the setup file as an administrator

1. Go to “Control Panel”
2. Click on “Devices and Printers”
3. Right click on the respective “Label Printer” and select the “Printing Properties” option
4. Now, click on the “Print Test Page” option

1. While printing a label make sure a user is an MDADMIN user otherwise the dimension and orientation options will not be displayed
2. Next, adjust the label dimensions using the “Print Preview” option
3. Print Preview option can be accessed after, the print icon has been clicked.
4. A pop-up appears showing the label preview, right-click on the pop-up and select the “Print Preview” option. The printing interface will open, click on settings and set the dimensions according to the label size

1. Go to “Control Panel”
2. Click on “Devices and Printers”
3. Right click on the respective “Printer” and select the “Set as default” option

1. Go to Control Panel
2. Click on Devices and Printers
3. Right-click on the Printer
4. Select the “Printer Properties” option
5. Click on “Print”